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To file a warranty claim:

For consumers who purchased their product from the LEDVANCE online website, shop.ledvanceus.com:

If your product fails to operate within the warranty period, please contact us at shop.support@ledvance.com or (800)-LIGHTBULB (1-800- 544-4828). Product warranties can be found on the packaging as well as the product link pages on this website and are summarized below.

For Consumers who purchased their product from a retailer or other online platform

If you are outside of the return window at your point of purchase, and your product fails to operate within the warranty period, please contact us at lightbulb@ledvance.com or at (800)-LIGHTBULB (1-800-544-4828). Product warranties can be found on the packaging as well as the product link pages on this website and are summarized below.

Terms & Conditions

LEDVANCE warrants the Product to be free from defects in materials and workmanship from date of purchase for the specified warranty period found on the product packaging and product pages and specified below when used as directed. Failure to comply with Product warnings and instructions shall void the warranty. This warranty does not cover Product subject to accident, neglect, abuse, misuse, or acts of God.

CLAIMS FOR NON LEDVANCE OR SYLVANIA GENERAL LIGHTING PRODUCTS

For SYLVANIA Branded Radios, Tablets, TVs, and more: Please note that these products are not LEDVANCE lighting products, but may bear the SYLVANIA Brand, please click on View More Product below to find out more information below View more information on all other SYLVANIA branded products

For SYLVANIA Branded Automotive Lighting Products:

The automotive lighting products that are branded "SYLVANIA" are under trademark licenses by OSRAM SYLVANIA Inc.

LEDVANCE is the licensee of product trademark SYLVANIA in general lighting. LEDVANCE is not associated and has no control over automotive lighting products. OSRAM SYLVANIA and their respective trademark licenses are responsible for these products. For more information, please visit: www.sylvania-automotive.com. You may also contact: 1-(800)-729-3777 and select Option 3 and then Option 1 to speak to a customer service representative for this product.

RETURN LOCATION

If you are requested to return product after contacting LEDVANCE please ship to address provided on the Return Material Authorization paperwork. If paperwork is misplaced, you may ship to the following, please be sure to include your contact information so that your claim can be processed

LEDVANCE

1100 Tyrone Pike

Versailles 40383 KY

United States

LEDVANCE WILL REPLACE WITH THE SAME OR SIMILAR PRODUCT FREE OF CHARGE. LABOR FOR REMOVAL OR REPLACEMENT IS NOT INCLUDED. LEDVANCE RESERVES THE SOLE RIGHT TO EXAMINE AND DETERMINE WHETHER THE PRODUCT IS DEFECTIVE. PROOF OF PURCHASE MAY BE REQUIRED. THIS IS THE EXCLUSIVE REMEDY AVAILABLE. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS EXPRESSLY EXCLUDED. SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS OF USE, WHICH ARE HEREBY EXCLUDED. IF UNDER APPLICABLE STATE LAW IMPLIED WARRANTIES MAY NOT VALIDLY BE DISCLAIMED OR EXCLUDED, THE DURATION IS LIMITED TO THE SPECIFIED WARRANTY PERIOD.

Online consumers support: shop.support@ledvance.com or 1-800-LIGHTBULB (1-800-544-4828)

Retail and or online consumers support: lightbulb@ledvance.com or 1-800-LIGHTBULB (1-800-544-4828)

TABLE 1: LIMITED WARRANTY FOR SMART+ LED PRODUCTS DEDICATED TO PRIVATE CONSUMERS

WARRANTY PERIODPRODUCT FAMILIES
2 YearsNon Energy Star Rated SMART + Product
3 YearsEnergy Star Rated SMART + Product
5 YearsSMART+ Professional Fixtures

TABLE 2: LIMITED WARRANTY FOR LED LAMPS, TRUWAVETM LED LAMPS and LED FLEX PRODUCTS DEDICATED TO PRIVATE CONSUMERS

WARRANTY PERIODPRODUCT FAMILIES
1 Year
  • ECOLED BR30, PAR38, A19, B10 and G25 (ECOLED and 7YV in product label description)
  • COLORED LED PAR lamps (Red, Green Blue or BUG in lamp description)
  • 32' RGB COLOR CHANGING STRIPS
  • MOSIACTM 6.6 SELECTABLE RGB (USB or Battery operated)
  • EntryLED series: A19, BR30, PAR38, A21 3-Way
3 Years*
  • LED A19 and LED A21 Contractor Series (10YV is within the product label description on the bulb)
  • LED PAR38 Contractor Series (10YV is within the product label description on the bulb
  • LED G25 Contractor Series (10 YV is within the product label description on the bulb)
  • LED/BR Contractor Series (10YV is within the product label description on the bulb)
  • ULTRA LED A19 and A21
  • LED PAR/BR 3CCT Select Series 10 YV
  • ULTRA LED Glass PAR Series 13 YV
  • DUST TO DAWN A19, A21, PAR38
  • ALL IN ONE Bulb and Trim
  • Contractor Series BR30 HO (HO10YV in description of lamp)
  • Colored LED A19 Lamps
  • Vintage LED Lamps A19, A15, B10, G25, ST19
  • ULTRA LED Grow Lights - (lamp description has GRO)
  • MOSAIC Kit RGB and White (starter kit, expansion kit and connector kit)

3 Years (8,760 hours per year)

5 Years (4,380 hours per year)

  • TRUWAVETM- A19, A21, A15, B10, B13, G16.5, G25, ST19, A21 3-Way, A23 3-Way, R20, BR30, BR40, MR16, PAR16, PAR16GU10, PAR20, PAR30, PAR30LN, PAR38 (all TRUWAVE lamps have TL within the lamp description)
  • ULTRA LED HO - PAR 38, BR30 (HO in the description of the lamp)
  • ULTRA Glass MR16
  • CCT SELECT TRUWAVE- BR30, PAR38 (TL in description as well as SC3)
  • Motion Sensor A19 and PAR38 - (MOT is in the description)

* If operated more than 1,095 hours per year, the warranty period is 1 year

TABLE 3: GUARANTEE FOR LED LUMINAIRES DEDICATED TO PRIVATE CONSUMERS

WARRANTY PERIODPRODUCT FAMILIES
5 Years
  • LED Downlights, direct wire and medium base adapter
  • LED FLAT PANEL
  • LED FLUSH MOUNT CEILING LUMINAIRE
  • WALL SCONCE
  • VANITY LIGHT
  • VAPOR TIGHT (VAPOR Contained in the product label)
  • LED SHOP LIGHT
  • LED Shoplight/ LED WRAP
  • TruWave Undercabinet (TL in the description)
  • LED Undercabinet
  • LED STRIP (2', 4' 8')
3 Years
  • LED Downlight with medium adapter
2 Years
  • LED NIGHTLIGHTS

TABLE 4: LIMITED WARRANTY FOR INCANDESCENT, HALOGEN, HID AND FLUORESCENT TO PRIVATE CONSUMERS

WARRANTY PERIODPRODUCT FAMILIES
30 DAYS
  • Halogen and Incandescent Lamps

3 Years

*1 Year if operated more than 3 hrs per day

  • Screw Base Compact Fluorescent*
  • Pin Base Compact Fluorescent
  • HID lamps
Based on Mortality Curve

Linear Fluorescent lamp

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