WARRANTY


TABLE 1: GUARANTEE FOR SMART+ LED PRODUCTS DEDICATED TO PRIVATE CONSUMERS

 

 

WARRANTY PERIOD PRODUCT WARRANTY (Product Families)

2 Years

Non Energy Star Rated SMART + Product

3 Years

Energy Star Rated SMART+ Product

5 Years

SMART+ Professional Fixtures


TABLE 2: GUARANTEE FOR LED LAMPS

 

 

WARRANTY PERIOD PRODUCT WARRANTY (Product Families)

3 Years*

 

  • LED A19 Contractor Series
  • LED PAR38 Contractor Series

 

* If operated more than 1,095 hours per year, the warranty period is 1 year


TABLE 4: GUARANTEE FOR LED PROFESSIONAL LUMINAIRE AND POLE DEDICATED TO PRIVATE CONSUMERS

 

 

WARRANTY PERIOD PRODUCT WARRANTY (Product Families)

5 Years

                • LED RT
                  • LED Professional Fixtures
                • LED Shoplight
                • LED Flex Strip
                • TruWave Undercabniet

TABLE 5: GUARANTEE FOR LED ULTRA RETROFITS AND NATURALTM TRUEWAVETM DEDICATED TO PRIVATE CONSUMERS

 

 

WARRANTY PERIOD PRODUCT WARRANTY (Product Families)

3 Years (8,760 hours per year)

5 Years (4,380 hours per year)

Natural Series - A19, A21, A15, B10, G16.5, G25, ST19, A21 3-Way

3 Years (8,760 hours per year)

5 Years (4,380 hours per year)

ULTRA LED HO - PAR 38


TABLE 6: GUARANTEE FOR LED LAMPS DEDICATED TO PRIVATE CONSUMERS

 

 

WARRANTY PERIOD PRODUCT WARRANTY (Product Families)

3 Years***

LED B10/13 ULTRA Family

 

*** If Operated more than 4380 hrs. per year (12 hrs per day) the warranty period is 1 year.


TABLE 7: WARRANTY CLAIMS

 

 

If your product fails to operate within the warranty period, please contact us at shop.support@ledvance.com, (800)-LIGHTBULB (1-800-544-4828) or start a chat immediately click on the chat icon in the bottom right corner of this window to start a product warranty claim. Product warranties can be found on the packaging as well as the product link pages on this website.

 

Terms and Conditions:

LEDVANCE warrants the Product to be free from defects in materials and workmanship from date of purchase for the specified warranty period (found on the product packaging and product pages) when used as directed. Failure to comply with Product warnings and instructions shall void the warranty. This warranty does not cover Product subject to accident, neglect, abuse, misuse, or acts of God. If Product fails to operate according to the warranty, return Product (postage not included in coverage) to:

 

LEDVANCE MDC

re: shop.sylvania.com product failures

1100 Tyrone Pike

Versailles 40383 KY

United States

 

and LEDVANCE will replace with the same or similar Product free. LABOR for removal or replacement IS NOT INCLUDED. LEDVANCE reserves the sole right to examine and determine whether the Product is defective. For additional information, contact us at shop.support@ledvance.com, (800)-LIGHTBULB (1-800-544-4828) or start a chat immediately click on the chat icon in the bottom right corner of this window. THIS IS THE EXCLUSIVE REMEDY AVAILABLE. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS EXPRESSLY EXCLUDED. SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS OF USE, WHICH ARE HEREBY EXCLUDED. IF UNDER APPLICABLE STATE LAW IMPLIED WARRANTIES MAY NOT VALIDLY BE DISCLAIMED OR EXCLUDED, THE DURATION IS LIMITED TO THE SPECIFIED WARRANTY PERIOD.